My friend who had flown out of town to support me during my mother's funeral and who wrote the obituary, spent the entirety of the wake working with Ms. Franklin contacted me an hour before my mother's wake on December 9th to tell me that I had to fix the format of my mother's obituary or she wouldn't have obituaries for her funeral. The day of my mother's wake was the worst day of my life. Because of Franklin's lack of communication, I asked my friend to write my mother's obituary. Franklin, but communication was close to non-existent. The week leading up to my mother's funeral, I was in constant contact with the funeral staff and made several visits to Eternal Rest to make sure everything was prepared and paid for. My mother's wake was scheduled for December 9th, and her funeral December 10th. I paid for my mother's wake and funeral in full on December 7, 2022. She belittled me for not looking presentable after losing my mother and treated me like I was broke. Franklin even went as far to say that my father was acting "mentally slow," and that I was acting broke after I paid her in full for her services. If she felt that we were not making decisions fast enough on our mother's burial, she belittled us. She spoke poorly to her staff who attempted to correct her shortcomings to help our family. She rushed our mother's burial, had sub-par communication, and never took responsibility for any mistakes she made throughout the process. Franklin showed little to no compassion or care for our loss. Instead of honoring our mother's life and legacy, Eternal Rest Funeral home treated our family like ATM machines and put our mother to shame. Read more burial, but we were treated without compassion, empathy, and respect. Our family entrusted Eternal Rest with arranging our mother's. However, I feel obligated to warn other families about Eternal Rest Funeral Home in order to prevent them from going through the same painful experience. I have contemplated writing this review since I buried my mother on December 10, 2022.
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